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Job description
Customer care responsibilities:
- Together with the Key Account Manager, you are responsible for customers in Europe: Sweden, France, the Netherlands, Belgium, Switzerland etc.
- Communicate directly with the customers regarding order confirmations, planning, deliveries etc.
- Visit customers (introductions, project discussions, evaluations)
- Advisory, proactive, creative role (capturing opportunities, proposing alternatives)
Project Management from Request to Invoicing:
- Brainstorm new projects with the Key Account Manager and colleagues.
- Decide where to place the request and request pricing from external suppliers (Europe + Asia) and/or internal production.
- Calculate prices for in-house production, cost calculation.
- Analyze quotes from external suppliers, calculate total purchase cost (spreadsheet), negotiate prices.
- Prepare sales offer for the Key Account Manager.
- Monitor the proofing process.
- Follow up on pre-production samples.
- Process orders in AX, communicate with customers and suppliers.
- Monitor production planning and production samples.
- Quality control per project - specific instructions - planning - evaluation of results.
- Organize delivery (Europe or Asia).
- Follow up on container imports for these projects (contact with forwarders and factories in Asia + contact with logistics in Kuurne).
- Direct communication with the customer regarding order confirmations, deliveries, etc.
- Invoicing and payment reminders.
- Contact with customers, Bong factory, suppliers, key account managers, customer care colleagues, and sourcing.
- Advisory, proactive, creative role (capturing opportunities, proposing alternatives).
Miscellaneous: Handle DHL packages, mail, and answer the phone (team).
Profile
At Bong Retail Solutions, we are always looking for extremely customer-friendly individuals to elevate our customer care to a higher level (commercially minded).
- Strong in communication (internal and external).
- Proactive organizer – able to work independently –maintaining the overview.
- Strong sense of responsibility (ownership of the project).
- Strong in administrative follow-up (accurate).
- Analytical and numerically oriented.
- Flexible
- Creative
- Positive attitude, dynamic.
- Team player, stress-resistant, organizational talent.
Knowledge and experience:
- Languages: Dutch, Swedish, French, and English are a must
- Proficiency in Word, Excel, Outlook, PowerPoint.
- Experience in customer care and project management is a plus.
- Knowledge of graphic design or printing techniques is a plus.
Information
Targeted segments
International retail
Experience
Experience in customer care and project management is a plus.
Languages
Dutch, Swedish, French, and English
Location
Office: Stasegemsestraat 133b, 8500 Kortrijk
About Bong Retail Solutions
Bong Retail Solutions is a young European division that is part of a Swedish publicly traded group. We offer innovative total solutions in gift and carrier packaging as well as in e-commerce packaging for retailers. Our clients are mainly international fashion and perfumery chains. Every project is a new challenge!
We place great importance on excellent customer service and are constantly looking for ways to improve it.
We are a growing company with focus on sustainability.
Flexibility and the willingness to help each other when needed are therefore very important within our team. Every position offers growth opportunities.
Very versatile role with numerous challenges in an international working environment.
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If you are interested, please send your application to the following email address: bongretail@bong.com
